Delivery Policy

Delivery is subject to stock availability with our suppliers and receipt of payment.

Please note we do not deliver to farms or Informal Settlements.

We insure all your purchases during shipping.

Courier Delivery

Deliveries will be done by a courier company engaged by Bestman Tools (Pty) Ltd trading as Best Tools (will continue with referring to it as “Best Tools“).

The delivery service is available from 8am to 5pm (Monday to Friday), but we recommend that you use your office address as your physical delivery address if you are not at home during the week. You may be required to sign for delivery and to provide a valid form of identification when your order is delivered.

If you are not available to take delivery of your order, we will make one further attempt at the physical address provided. However, if still unsuccessful, either Best Tools or the courier company, acting on behalf of Best Tools, will call to arrange for either a further delivery attempt to be made, or for you to collect your order from the courier company.

In the event that Best Tools and/or its appointed courier company is unable to reach you, despite all reasonable attempts to do so, using the contact details and/or physical delivery address provided during the ordering process, Best Tools reserves the right to cancel your order and refund you the money already paid to Best Tools.

Delivery Times

Our delivery times will vary between 3-7 working days depending on, among other things, product availability. Best Tools is committed to delivering your order within the agreed upon delivery times, however we are unable to guarantee that all orders will be delivered within the specified time frame. In the event that certain of the ordered products are temporarily or permanently out of stock you will be notified immediately and a refund or a new date will be given on when to expect the product.

Costs

All orders greater than R1500 in value will be delivered free of charge. Best Tools, in its sole discretion, may determine that your delivery address is located in a remote area and may, upon placing your online order, request payment of an additional delivery fee. Should you object to an additional delivery fee being charged, you have the choice of cancelling your order.

All orders that amount to less than R1500 will incur a delivery fee of R175 including VAT. We do not deliver to farms or informal settlements.

Our Liability

Best Tools is not liable for any incorrect order or delivery where you, the customer, made an error in the information you provided to Best Tools, for example if you provide the incorrect delivery address or submit an incorrect order.

Should you fail to provide a valid physical address for delivery, Best Tools may cancel your order and refund you. In the event that it is not possible to deliver to a certain location/s, Best Tools will inform you using the contact details provided when making the order. We will then arrange for either the cancellation of the order or delivery to a different address.

We will ensure that all reasonable steps are taken so that your order is delivered within 3-7 business days. While Best Tools will always endeavor to ensure a smooth delivery process, in the event that we are unable to meet the estimated time frames, you accept and agree that Best Tools will not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of the late delivery of your order. You further acknowledge that the delivery of your order may be impacted by events beyond the control of Best Tools, such as adverse weather conditions, industrial action, or an inability to secure labour, power, internet services, GSM network connectivity, materials or supplies.

Best Tools delivers the products in standard packaging. You understand and accept that the packaging of products accessible on the Best Tools website (e.g. bottles, containers, packets) may be different from, the packaging of the product delivered to you.